1. Introduction

This Privacy Policy explains how Seriti Digital Memorials ("Seriti", "we", "us") collects, uses, and protects personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect and process the following information:

• Funeral home business details
• Contact person information (name, phone number, email)
• Deceased person information submitted for memorial pages
• Event details (funeral dates, venues, programmes)
• Uploaded media (photos, documents, audio)

3. Purpose of Processing

Your information is collected and processed to:

• Create and manage digital memorial pages
• Provide services to funeral homes and families
• Enable sharing of funeral information
• Improve our platform and services
• Comply with legal and regulatory requirements

4. Legal Basis (POPIA Compliance)

We process personal information lawfully and transparently, based on:

• Consent from funeral homes or authorized individuals
• Legitimate business interests
• Legal obligations under South African law

5. Sharing of Information

We do not sell personal information. Information may be shared:

• With the public (only where memorials are made public)
• With service providers (hosting, email delivery)
• When required by law or regulatory authorities

6. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or misuse.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill its purpose or comply with legal obligations.

8. Your Rights (POPIA)

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Lodge a complaint with the Information Regulator

9. Promotion of Access to Information Act (PAIA)

In accordance with PAIA, you may request access to records held by Seriti. Requests can be submitted in writing.

10. Electronic Communications and Transactions Act (ECTA)

Our electronic communications and data handling comply with the Electronic Communications and Transactions Act, 2002.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

12. Contact Information

For any privacy-related queries, contact:
Email: privacy@tshimoloho.co.za